SurfSeats

Frequently Asked Questions

Buyers

How long will it take for my ticket to be delivered?

It depends on the seller, but we can assure you that you will have a ticket at least 6 hours before the event.

Are all order final?

Yes, all orders are final. However, you can resell any tickets that you purchase through our site if you change your mind

How will I recieve my ticket?

You will recieve your ticket via electronic transfer over email. Make sure to keep an eye on your email, as you only have 48 hours after a ticket is transferred to accept the transfer.

What is the difference between placing a bid and buying a ticket?

Placing a bid does not guarantee a ticket. It allows a seller to match the price that you asked for. If a seller matches that price, you will receive a ticket. When buying a ticket, you are accepting the price that the seller is asking for. This guarantees a ticket

How do I edit or delete my bid?

You are able to edit or delete a bid by going clicking the profile icon and then going to the bids section. From there, a user can edit or delete bid

How will I be informed about the status of my order?

SurfSeats will maintain constant communication with both buyers and sellers over email.

What if there is an issue with my ticket?

Every student ticket purchased from SurfSeats comes with a 100% buyer guarantee. We'll offer you a replacement ticket or a full refund if there are any issues with your order

Sellers

How do I list a ticket?

Click on the event you would like to sell, then click on the red sell button. That will direct you to create a listing page.

How do I edit or delete a listing?

You are able to edit or delete a listing by clicking the profile icon and then going to the bids section. From there, a user can edit or delete a listing

How will I get paid?

We payout our sellers via PayPal or Venmo. You will be asked to add a payout method when listing your ticket

How long until I get paid?

In general, you will get paid out immediately after you transfer the tickets. However, if you have multiple pending payouts, we may delay your payout until the buyer has confirmed that they have received their tickets. See our User Agreement for more information on payout timeframes

Why do you ask for my credit card to sell tickets?

If you fail to deliver the ticket, or list a ticket with incorrect information, SurfSeats reserves the right to cancel your order and charge the card on file. See our User Agreement for more information